State Farm® Insurance Agent Robert Shimabuku
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
nicole kendricks
July 10, 2026
"I have been working with State Farm for about 20years now. I started with my car insurance and a couple years was introduced to there life insurance policy options. Kaitlyn Fontenot Was very informative, friendly and got me a great deal. I highly recommend working with State Farm & Kaitlyn for all your insurance needs."
"Aloha Nicole, we are so happy to hear about your experience with State Farm for your car insurance and life insurance needs. Our team is very lucky to have informative and friendly individuals like Kaitlyn! Thank you for your business and feedback. "
Mamanda Panda
June 21, 2026
"The other company I had for 20 years went fully-automated, so in protest I took my money, time and energy and called local State Farm Agent where on the second ring a living, breathing, incredibly helpful and understandable human being named Kaitlyn answered. I had a new policy in five minutes. No half days spent with "AI" assistants or janky apps. No merry-go-round menus, or "I'm sorry; I didn't get that," or "please call back later; bye." My new good neighbor's there, attentive, and truly intelligent."
"Mahalo piha for your review. We are truly proud to have an incredible staff of attentive and intelligent humans, including Kaitlyn. Thank you for taking your time to call our office and leave such a glowing review about your experience getting an insurance policy. We really appreciate your feedback and your business!"
Christian
June 16, 2026
"great service."
"Christian, thank you for the 5 stars! I'm happy to hear you enjoyed our service. Let us know if we can help with anything else!"
Kati
June 12, 2026
"By far the best insurance agency on the island. I’ve switched around a lot of insurance agencies for the lowest prices, Out of all of them State Farm has the best customer service, quickest application process, and the best phone app to manage and view your account. They probably won’t be the cheapest insurance in town but they come pretty close and are overall pretty competitive. The service alone is worth the little extra you’d be paying in comparison to other places. A++"
"Thank you, Kati! I'm really happy to hear that you consider us the best on the island and that our customer service and app have made a positive impact. We strive to offer a seamless experience, and it's great to know you find value in our service. We appreciate your support!"
Ava Leilani Shimabuku
May 28, 2026
"Great service!"
"Thank you, Ava Leilani, for your review! I'm happy to hear you had a great experience with our service. We're always here if you need anything else!"
Skylar Hughes
May 28, 2026
"I had an amazing experience with State Farm agent, Kaitlyn. She was extremely professional and walked me through every step of the way on updating my policy. She could work around my schedule to talk on the phone to update my policy to one that would save me money. Her customer service was stunning. Thank you so much, Kaitlyn!"
"Hey Skylar, thank you for taking the time to leave us a review! I'm glad Kaitlyn was able to assist you so effectively and help update your policy. We strive to provide flexible and professional service, and it's wonderful to know Kaitlyn delivered just that. We appreciate your support!"
Mika Duldulao
May 7, 2026
"I called just to get a quote and ended up switching insurance! Kaitlyn was super patient and answered all my questions (I had a ton lol). She made everything really easy to understand and smooth. So grateful she was the one helping me! From my experience here I recommend this office if you’re looking for insurance or thinking of switching! They truly care for their customers!!
Thank you Kaitlyn!!!!"
"Aloha Mika, thank you so much for leaving such a thoughtful review! We're so happy to hear Kaitlyn could make everything easy to understand and answer your questions about switching your insurance. We look forward to servicing your insurance needs. "
Jay Sherman
April 16, 2026
"Shandra was very informative and professional and actually very fun to work with for insurance tedious work.Shandra keep ROCKING IT!!"
"Thank you for your review, Jay! I'm happy to hear that Chandra made your experience both informative and enjoyable. She truly knows how to make insurance feel less tedious! Let us know if there's anything else we can do for you."
Joseph Elias Wong
April 14, 2026
"Great rates. Very easy to work with agents."
"Thank you, Joseph! I'm happy to hear you found our rates competitive and our team easy to work with. We appreciate your feedback and look forward to assisting you with any future insurance needs. Let us know if there's anything else we can do for you!"
Shannen Hatayama
February 19, 2026
"Robert shimabuku's staff did such a wonderful job helping me navigate a claim and always kept me updated on my policies."
"Aloha & thank you so much for your review! It's so great to hear our team could help you navigate your claim. We look forward to servicing your insurance needs. Mahalo for your business!"
ken mayhew
February 19, 2026
"The best insurance on the big Island,great staff very helpful thanks for everything always there with smile,thanks again"
"Ken - thank you so much for your review. We're so proud of our incredible team! We appreciate your business and feedback. "
Maggie Zhang
February 5, 2026
"Robert and Chandra are the absolute best! They are incredibly professional and were so patient while walking me through all my options. They truly pay attention to detail and are always helpful when I have questions. They gave me excellent advice that made me feel confident in my coverage. 5 stars!"
"Maggie, mahalo nui for your review! Our team is so lucky to have Robert and Chandra, who pay attention to detail so they can answer questions to each person's unique situation. We're so happy to hear you can feel confident in your coverage and look forward to servicing your insurance policies. Thank you for your business!"
KYHI Outdoors
January 28, 2026
"This team has been incredible to work with. They take the time to answer every question and genuinely help you make informed decisions. They handle my needs quickly and efficiently, and I never feel left waiting. It’s rare to find service this attentive and dependable."
"Aloha and thank you so much for your feedback and review. We are truly proud to have an attentive, dependable team who care about our customers. We appreciate your business. "
Marlon
December 17, 2025
"Great team overall , thank you for the help 👍"
"Aloha and thank you for your review!"
Ronaldo Hernandez
December 17, 2025
"Great team and was super helpful. Would recommend!"
"Ronaldo, mahalo for your review and feedback!"
Aurelio Estrada
December 17, 2025
"Amazing team!!!"
"Aloha Aurelio and thank you for your review!"
cibus us
December 17, 2025
"very good. excellent"
"Thanks!"
Brandon Huff
December 17, 2025
"Excellent service, thank you!!"
"Thank you for your review!"
Bob Smiley
December 16, 2025
"Great Service and Rates good guy to deal with."
"Aloha Bob, thank you!"
Julio Rivera
December 16, 2025
"Great Team!"
"Thank you for your feedback Julio!"
Luke Smiley
December 16, 2025
"Great staff & team!!
Appreciate all the great work they do for my family!!"
"Aloha Luke, thank you for your review! We are happy to help. "
Glenn Goveia
December 11, 2025
"Julie has been outstanding in her support of our insurance needs and questions. Very quick to respond to my frequent questions. Would definitely recommend this agency for insurance Needs."
"Aloha Glenn, we appreciate your feedback! We are very proud of our staff including Julie, who go above and beyond to support our customers insurance needs and questions. Thank you for your recommendation!"
Brittany CC
December 10, 2025
"Met Lemane, very sweet and outgoing! She's a great asset to the company!"
"Brittany, thank you for your feedback! We are happy to have Lemane!"
Shane Shitabata
December 4, 2025
"Lemane came by my place of business today and was very informative about the capabilities Rob’s office has to get us the coverages quick for our mutual clients. Definitely a very personable person and understands some of the key fundamentals of doing business “ the island way.” Thanks for swinging by."
"Shane, mahalo for taking the time to leave us a review. "
spencer southwell
December 4, 2025
"Great experience. Fast service. Reliable"
"Spencer, we appreciate your feedback! Our office takes pride in being reliable, and providing a great experience. Mahalo."