State Farm® Insurance Agent Robert Shimabuku

"Jayci goes above and beyond. She walked me through details that I would have certainly missed otherwise. Her care really shines through and has been following up with me at each step along the way. While no one “wants” to need to deal with insurance, people like Jayci make the process person-centered. So appreciated!"

"Myself and my husband have been loyal customers with state farm for over 20 years. We will be eternally grateful to Gail Williams in Concord CA for her service she treated us like family.

We moved to Hawai'i in 2023, my husband unexpectedly passed in 2025. I was informed in 2026 of dividends that he had and they would be sending them to me, his widow.
I informed the rep that my husband is deceased and there is no way for me go recoup these funds if they were in his name. She did not offer me any assistance and unsympathetically and robotically, replied, "no you would not be able to cash these." Hung up the phone after replying.

Long story short, she did not offer me any assistance on the call, did not inform me there was a third party issuer that i could call and request the cheques be put into my name as the surviving spouse, i had to inform her of the aforementioned, and she did not know any of this information, as she began to look up my research and scramble to give me data i had already given her, via FAQ page she found.

I find it humourous that this rep knew i couldn't cash the dividends miraculously, but didnt know about the surviving spouse reissuance clause? I would have gladly accepted, for her to call me back with CORRECT information.
She offered me no help nor imformation at all. I truly hope she doesn't treat other long standing customers this way.

As my husband's widow I had to do all this research myself and relay all the information to her in a second phone call. Again, on this call she was extremely passive aggressive for absolutely no reason and was totally uncalled for, especially during my time of grieving.
She had absolutely no empathy in her voice nor an ounce of customer service. She offered me no further information nor assistance, awful.
An uncaring rep at the keaau office, she could not wait to get me off the phone.
This rep is in need of sensitivity training, this is not how you treat long standing customers or anyone...is this the example now being set State Farm Keaau??
I am very disheartened by all of this and will no longer use State farm for insurance ever. All it takes is just one employee State Farm, you have your one employee.

An hour later, I spoke to State Farms customer Dividend contact Heather. Heather was extreme in her rudeness, she purposely repeated my phone number incorrectly, and then became overtly passive aggressive, why is this behaviour allowed to happen? Her aggressive tone and rudeness i could not longer stand and I ended the call.
I can not longer allow myself to be treated this way by State farm and have realised i will not get the help necessary to correct this situation. Since I have no other recourse I will have to forego the dividends. I am disgusted by State Farm and my departed husband would have been too, especially at my treatment by these two employees."

"Great customer service and overall great experience . Thank you to Kaitlyn for helping me through every step of the way and being very kind throughout the process."

"The short story: Kaitlyn F cold called me after I did an online quote inquiry and although State Farm was hire than Progressive - I ultimately went with State Farm because of Kaitlyn.

The backstory: I am a single mother of one son plus a bonus son (hanai in Hawaii). The car we insured is my son’s father’s car - one of few things we have left of his. He was not a materialistic man, but he was very intentional and sentimental and he passed last year. Our son is 5. I did not share these details with Kaitlyn but I didn’t need to - Kaitlyn was so SINCERE in her first call, in caring and wanting to help me - she ultimately was the reason I called today and went with State Farm.

Aloha and Malama Pono!"

"There are people who simply do their job,and then there are people like Kaitlyn Fontenot,who truly cares about the people they help. From day one,Kaitlyn has gone above and beyond to make sure I understand every detail of my insurance policies. Insurance an be confusing,but she takes the time to review everything thoroughly,answer every question with patience and explain things in ways that actually makes sense.What impresses me the most is I never feel like I’m just another customer.Kaitlyn genuinely cares about making sure I have the right coverage and that I feel confident in the decisions I’m making. She is incredibly knowledgeable professional and honest and one of the sweetest people I’ve had the pleasure of working with. Exceptional customer service like this is hard to find these days and Kaitlyn sets the standards for what it should be . If you’re looking for someone who truly has your best interests at heart, I wholeheartedly recommend Kaitlyn Fontenot. She has earned my trust and appreciation and I can’t thank her enough for always going that extra mile with me especially with all my questions lol… Keaau State Farm is really lucky to have you working with them,I know I am 😊"

"5/5 Stars

Highly recommend working with Robert Shimabuku’s office! The team was extremely responsive to all of my questions, and I really appreciated their approach—completely no-pressure sales and very straightforward. Exceptional customer service!"

"I was able to get a life insurance policy for my husband through State Farm at an amazing price. Adding it to the auto policy I already had in place gave it an even better price. I was fortunate to work with Kaitlyn who was earnest, honest and truly celebrated with me upon approval. I appreciate State Farm and thank Kaitlyn for a wonderful experience"

"State Farm is where its at. I got alot of different quotes for rental insurance but State farm, by far, had the best price and covered the most. Then Kaitlyn reached out to me to bundle my auto insurance with them as well. The quote was almost $40 a month cheaper then my current insurer. I switched immediately."

"I have been working with State Farm for about 20years now. I started with my car insurance and a couple years was introduced to there life insurance policy options. Kaitlyn Fontenot Was very informative, friendly and got me a great deal. I highly recommend working with State Farm & Kaitlyn for all your insurance needs."

"The other company I had for 20 years went fully-automated, so in protest I took my money, time and energy and called local State Farm Agent where on the second ring a living, breathing, incredibly helpful and understandable human being named Kaitlyn answered. I had a new policy in five minutes. No half days spent with "AI" assistants or janky apps. No merry-go-round menus, or "I'm sorry; I didn't get that," or "please call back later; bye." My new good neighbor's there, attentive, and truly intelligent."

"great service."

"By far the best insurance agency on the island. I’ve switched around a lot of insurance agencies for the lowest prices, Out of all of them State Farm has the best customer service, quickest application process, and the best phone app to manage and view your account. They probably won’t be the cheapest insurance in town but they come pretty close and are overall pretty competitive. The service alone is worth the little extra you’d be paying in comparison to other places. A++"

"Great service!"

"I had an amazing experience with State Farm agent, Kaitlyn. She was extremely professional and walked me through every step of the way on updating my policy. She could work around my schedule to talk on the phone to update my policy to one that would save me money. Her customer service was stunning. Thank you so much, Kaitlyn!"

"I called just to get a quote and ended up switching insurance! Kaitlyn was super patient and answered all my questions (I had a ton lol). She made everything really easy to understand and smooth. So grateful she was the one helping me! From my experience here I recommend this office if you’re looking for insurance or thinking of switching! They truly care for their customers!!

Thank you Kaitlyn!!!!"

"Shandra was very informative and professional and actually very fun to work with for insurance tedious work.Shandra keep ROCKING IT!!"

"Great rates. Very easy to work with agents."

"Robert shimabuku's staff did such a wonderful job helping me navigate a claim and always kept me updated on my policies."

"The best insurance on the big Island,great staff very helpful thanks for everything always there with smile,thanks again"

"Robert and Chandra are the absolute best! They are incredibly professional and were so patient while walking me through all my options. They truly pay attention to detail and are always helpful when I have questions. They gave me excellent advice that made me feel confident in my coverage. 5 stars!"

"This team has been incredible to work with. They take the time to answer every question and genuinely help you make informed decisions. They handle my needs quickly and efficiently, and I never feel left waiting. It’s rare to find service this attentive and dependable."

"Great team overall , thank you for the help 👍"

"Great team and was super helpful. Would recommend!"

"Amazing team!!!"

"very good. excellent"